December 2019
-—-—- Axcient Technical Best Practices Newsletter

Information from technical people for technical people.

Protect Everything.

----- Anchor ----- BRC ----- Replibit ----- CloudFinder -----

API updates for PSAs

ConnectWise and Autotask announce API End-of-Life

URGENT! Update required before 12.31.19

As you may have heard, two Professional Services Automation (PSA) platforms will change their APIs at the end of 2019:
  • ConnectWise plans to migrate their SOAP API in favor of the REST API beginning January 2020.
  • Autotask will migrate their API v1.5 to API v1.6 by the end of 2019.
So, how do these API updates affect your Axcient integrations?

Anchor: With the release of 2.7.2, Anchor now supports both API protocols until the end of 2019.

However, if you integrate Anchor with the ConnectWise Manage or with the Autotask PSA system, you must update your credentials by December 31, 2019 or you will not receive PSA tickets generated from Anchor.

Read all about Anchor and ConnectWise here:

BRC: ConnectWise If you currently integrate BRC with ConnectWise, you must update your ConnectWise credentials before December 31, 2019 or you will not be able to send new data to ConnectWise. You will stop receiving ConnectWise tickets from BRC appliances if you have not updated the credentials before December 31 2019.

Learn more about using BRC with ConnectWise here:

BRC: Autotask The new Autotask v1.6 API requires user credentials with API user security privileges. If you integrate BRC with Autotask PSA, you must update credentials by the end of December 2019 or you will not receive PSA tickets from BRC.

Details about integrating BRC with Autotask are here:[Requires login]

Backup for Files: ConnectWise We've released an update to the billing portal enabling ConnectWise to use the REST API, but some user configuration changes are necessary in order to activate it. (The updated API now depends on keys and not on login credentials.)

Configure ConnectWise REST API with Backup for Files here:

IT Nation 2019

Were you in Orlando for IT Nation 2019?

We announced our new converged platform, X360 which provides a single sign-on for CloudFinder, Anchor and Replibit. Did we see you at Booth 504?

Check out the photos from IT Nation!

Take a look at X360 here:


Anchor Synced Tool for macOS News

As you may know, Apple is enforcing the notarization of apps distributed outside of the Apple store.

But not to worry: Synced Tool 2.7.1 for macOS is fully notarized. Just please make sure you are using build or later.

With macOS 10.15 Catalina, Apple split their volume layout into two parts: a read-only system and a writable user system, with both parts exposed to the macOS API user. The contents of matching folders from those two file systems appear as a single folder and users didn't know they are two separate systems.

The good news: Synced Tool for macOS 2.7.1. handles this scenario. (See details on Issue #9 )


Integrating BRC with ConnectWise

When you integrate your BRC platform with ConnectWise, alerts that originate in BRC will be pushed to ConnectWise, allowing you to manage and monitor all events from one location.

Learn more about using BRC with ConnectWise here:

Configure the AutoVerify Feature

The AutoVerify feature tests the integrity and recoverability of your protected services. This feature performs a series of deep system integrity checks within the running virtual machine to ensure that the protected device backup is both healthy and ready to recover in the event of a disaster

Find out about the three types of tests avilable in AutoVerify:


Backup Analysis Tool

Have you used our Backup Analysis Tool when you need to determine Windows VSS readiness? The tool adds useful information to a Support ticket including the Replibit backup agent settings and the results of a variety of tests.

See how to access and use the Backup Analysis Tool here:

Technical Best Practices Workshops

Have you been to an Axcient Tech Best Practices Workshop yet?

Our tech workshops deliver practical, hands-on learning. Be more efficient, stay current on best practices and network with your peers. Plus—lunch is on us!

Check out the up-coming schedule

Live, one-on-one training
Schedule live, customized training with the Axcient Team.

Axcient Marketing Portal
Did you know you have access to brandable campaigns and assets related to Axcient Anchor, CloudFinder, Business Continuity and Security at our Axcient Marketing Portal?


Discovered a feature you would like to see in one of our products? Please consider submitting your idea via our Feature Request form.

Anchor Support
Open a Support ticket:
Anchor Knowledgebase
Mon—Fri: 8 AM to 7 PM ET
Available weekends for critical issues

BRC Support
Open a Support ticket:
BRC Knowledgebase
Mon—Fri: 24/5 ET
Available weekends for critical issues

CloudFinder Support
Open a Support ticket:
CloudFinder Knowledgebase
Mon—Fri: 5 AM to 6 PM ET
Available weekends for critical issues

Replibit Support
Open a Support ticket:
Replibit Knowledgebase
Mon—Fri: 24/5 ET
Available weekends for critical issues

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