As you may have heard, two Professional Services Automation (PSA) platforms will change their
APIs at the end of 2019:
ConnectWise plans to migrate their SOAP API in favor of the REST API beginning January 2020.
Autotask will migrate their API v1.5 to API v1.6 by the end of 2019.
So, how do these API updates affect your Axcient integrations?
Anchor: With the release of
2.7.2, Anchor now supports both API protocols until the end of 2019.
However, if you integrate Anchor with the
ConnectWise Manage
or with the
Autotask PSA system,
you must update your credentials by December 31, 2019 or you will not receive PSA tickets generated from Anchor.
BRC: ConnectWise If you currently integrate BRC with ConnectWise, you must update your ConnectWise credentials before December 31, 2019 or you will not be able to send new data to ConnectWise.
You will stop receiving ConnectWise tickets from BRC appliances if you have not updated the credentials before December 31 2019.
BRC: Autotask The new Autotask v1.6 API requires user credentials with API user security privileges.
If you integrate BRC with Autotask PSA, you must update
credentials by the end of December 2019 or you will not receive PSA tickets from BRC.
Backup for Files: ConnectWise
We've released an update to the billing portal enabling ConnectWise to use the REST API, but some user
configuration changes are necessary in order to activate it. (The updated API now depends on keys
and not on login credentials.)
But not to worry: Synced Tool 2.7.1 for macOS is fully notarized. Just please make sure you are using
build
2.7.1.1550 or later.
With macOS 10.15 Catalina, Apple split their volume layout into two parts: a read-only system and a writable
user system, with both parts exposed to the macOS API user. The contents of matching folders from those two
file systems appear as a single folder and users didn't know they are two separate systems.
When you integrate your BRC platform with ConnectWise, alerts that originate in BRC will be pushed to
ConnectWise, allowing you to manage and monitor all events from one location.
The AutoVerify feature tests the integrity and recoverability of your protected services.
This feature performs a series of deep system integrity checks within the running virtual machine to ensure
that the protected device backup is both healthy and ready to recover in the event of a disaster
Have you used our Backup Analysis Tool when you need to determine Windows VSS readiness?
The tool adds useful information to a Support ticket including the Replibit backup agent settings and the
results of a variety of tests.
See how to access and use the Backup Analysis Tool
here:
Technical Best Practices Workshops
Have you been to an Axcient Tech Best Practices Workshop yet?
Our
tech workshops deliver practical, hands-on learning.
Be more efficient, stay current on best practices and network with your peers. Plus—lunch is on us!
Axcient Marketing Portal
Did you know you have access to brandable campaigns and assets related to Axcient Anchor,
CloudFinder, Business Continuity and Security
at our Axcient Marketing Portal?
Suggestions?
Discovered a feature you would like to see in one of our products?
Please consider submitting your idea via our
Feature Request form.
