From our CTO,
We are working hard behind the scenes to make our solutions simpler, easier to manage, and more reliable.
We have begun to measure your perspective on how we are doing when each support ticket is closed.
Please respond every time, and give us candid feedback!
We are actively using this data to better serve you.
Examples of initiatives in motion because of your feedback:
We want to collaborate with you on these initiatives to make your experience painless, profitable,
and proven. Please send me your feedback on how we are doing, and what we could do better
I look forward to hearing from you!
Replibit Backup Analysis Tool
The first step in troubleshooting backup failures is to run the Replibit Backup Analysis Tool.
This tool checks the status of the VSS system and runs additional Windows checks.
Plus, if you include a ticket number, the resulting data is automatically added to your Support ticket.
Replibit is deployed as a hardened Linux distribution, so there is no graphical user interface display
on the physical console. To simplify this, we have implemented a user account with
limited access to a set of user-friendly command-line tools.
At the completion of each Product Certification track, you will be presented with a printable certificate,
identifying your organization as a certified Axcient partner.
If you do not yet have login credentials, please contact your Partner Success Manager to get started.