From our CTO,
Kevin Hoffman:
We are working hard behind the scenes to make our solutions simpler, easier to manage, and more reliable.
We have begun to measure your perspective on how we are doing when each support ticket is closed.
Please respond every time, and give us candid feedback!
We are actively using this data to better serve you.
Examples of initiatives in motion because of your feedback:
We want to collaborate with you on these initiatives to make your experience painless, profitable,
and proven. Please send me your feedback on how we are doing, and what we could do better
at khoffman@axcient.com.
I look forward to hearing from you!
Replibit
Replibit Backup Analysis Tool
The first step in troubleshooting backup failures is to run the Replibit Backup Analysis Tool.
This tool checks the status of the VSS system and runs additional Windows checks.
Plus, if you include a ticket number, the resulting data is automatically added to your Support ticket.
Replibit is deployed as a hardened Linux distribution, so there is no graphical user interface display
on the physical console. To simplify this, we have implemented a user account with
limited access to a set of user-friendly command-line tools.
Partner Certification is now available to help new and existing partners feel comfortable and confident
administering Axcient products. You can enroll in one or more of the following programs:
At the completion of each Product Certification track, you will be presented with a printable certificate,
identifying your organization as a certified Axcient partner.
If you do not yet have login credentials, please contact your Partner Success Manager to get started.
Updated in real-time, the color-coded expandable notification bar (at the top of every page) provides up-to-date information
on scheduled maintenance and outages.
New Releases
We are pleased to announce new releases for the following products, including expanded protected device
support, security updates, and other enhancements for:
As an Anchor partner, you can opt to migrate from a private cloud environment to a SaaS environment—or
vice versa. Do you know what to reconfigure if you decide to migrate environments?
If you have suggestions for future newsletter topics, or ideas
on new features, please get in touch using our Feature Request.
We value your input on how to improve our product offerings.
Free! Schedule a live, customized interview with the Axcient Product Team
here:
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