Axcient Technical Best Practices Newsletter

Information from technical people for technical people.

Protect Everything.

October 2020
Axcient Direct-to-Cloud (D2C)

Try D2C before its public release

We're excited to announce our BETA for Direct-to-Cloud (D2C) in Axcient x360Recover.

If you're interested in signing-up and working with our product team, click here:

Axcient is releasing D2C for two reasons:
  • No-hardware BDR reduces costs for MSPs with clients who don't need a local appliance
  • Endpoint backup protects remote workers from phishing and ransomware
Learn how Axcient D2C for x360Recover works

Single sign-on for x360Recover (Replibit)

Ready for SSO in the x360 Portal?

Now it's even simpler to access all of your tools - in one place.

We'll be enabling single sign-on (SSO) access to the x360Recover Remote Management Console (RMC) in the x360 Portal for all accounts by the end of 2020.

Find out about x360Recover (Replibit) SSO here

Our new Partner Program: Keeping it simple

What we want most, for ourselves and for you, is simplicity.

Our simple new Partner Program offers you:
  • On-boarding technical training and certification
  • Early access to new products and programs
  • Dedicated Account Manager
  • Marketing concierge services
  • Executive sponsorship
Take a look at your new Partner Program benefits

x360 Portal

MFA on the x360 Portal is required after 10.31.20

To avoid losing access, please log in and setup MFA before October 31, 2020. If you fail to setup MFA before October 31, 2020, you will not be able to log in or access the x360 Portal until you follow the setup wizard on your next login.

Learn the details at the MFA FAQ and Protect Everything!


The legacy BRC/Fusion knowledgebase portal at https://portal.axcient.com/ was retired 10.1.20.

All functions are now available in the Axcient x360 Portal.

Have questions or need help? Contact Axcient Support at 800-352-0248 X2.

How did your garden grow?

Have you ever grown a 99lb pumpkin?!?! Bryan's family did!

The gardeners around Axcient have been harvesting this month and the bounty is impressive. From Smolensk, Russia to Denver, Colorado, our green thumbs paid off. It turns out that gardening is cheaper than therapy. Plus: you get tomatoes.

Sara's strawberries
Igor's orchard
Bryan's 99 lb pumpkin

Igor's roses

Sara grew veggies, too

Jeb's tomatoes

Axcient x360Sync (Anchor)
Thin Client BETA is underway!

Our new x360Sync Thin Client BETA pre-release is now available for eligible MSPs, letting you sync files and folders in the Axcient cloud, and freeing local storage - all while keeping data secure.

Thin Client Overview is here

Axcient x360Cloud (CloudFinder)

We're offering all MSPs FREE x360Cloud not-for-resale (NFR) licenses for your own organization.

Ready to get started? Learn how to register for your free x360Cloud NFR licenses

MSPXperience: September 25

Were you at MSPXperience?

On September 25, Axcient hosted our inaugural virtual event: MSP Xperience

Leading experts from across the IT channel got together for a half days' worth of presentations and sessions for the MSP community.

If you missed the action, you can view the recording of MSP Xperience here.


Discovered a feature you would like to see in one of our products?
Please consider submitting your idea via our Feature Request form.

Technical Support

General Support Hours | 800-352-0248 #2 | 720-204-4500 #2 |
Mon - Fri | 6:00 AM to 5:30 PM MT | All critical issues covered 24/7

x360Sync (Anchor) | 800-352-0248 #2 | Mon-Fri | 6:00 AM to 6:00 PM MT
x360Sync Knowledgebase| Open x360Sync ticket | Schedule live training

x360Cloud (CloudFinder) | 800-352-0248 #2 | Mon-Fri |3:00AM to 4:00PM MT
x360Cloud Knowledgebase | Open x360Cloud ticket | Schedule live training

x360Recover (Replibit) | 800-352-0248 #2 | Mon - Fri | 24/5 MT
x360Recover Knowledgebase | Open x360Recover ticket | Schedule live training

BRC/Fusion | 800-352-0248 #2 | Mon - Fri | 24/5 MT
BRC Knowledgebase | Open a BRC support ticket

All other products | 800-352-0248 #2 | Mon - Fri | 6:00 AM to 5:30 PM MT
Knowledgebase| Open a support ticket | Schedule live training