Technical Best Practices Newsletter

From Technical People For Technical People

March 2023 ----------------------------------------------------------- ARCHIVE | View online

New! 24/7 support for x360Recover

Good news: If you ever need technical support for x360Recover, we've expanded x360Recover support hours to 24 hours a day, seven days a week, for every issue severity.

Axcient Service Level Agreement (SLA)

Updated x360Portal features

New BDR appliance ordering

You can now browse, compare, and purchase (or lease) your x360Recover BDR appliances, right from the Axcient x360Portal.

BDR ordering is streamlined with a wizard-style system that allows you to browse series and models, purchase or lease multiple appliances at a time, specify shipping methods and review your totals, including shipping.

How to order BDR appliances

Of course, we'll be expanding functionality over time.

Log into x360Portal and take a look at the new Order BDR tab.

Enhanced licensing is coming in Q2

Updated X360Recover licensing tools: Q2 2023

We're launching updated licensing tools later this spring, to help you create and manage your customer accounts quickly and simply.
  • To use the new licensing tools (once they launch), you will need access to your x360Recover account in your x360Portal at partner.axcient.com. Please let us know if you need help accessing your x360Portal, so we can get your accounts set up to go with the new tools.
  • The deprecated licensing portal [https://licensing.replibit.com/] is being retired.
Stay tuned for more details as we get closer to launch.

You are eligible to use Virtual Office

Use Virtual Office for testing or recovery

Any time your on-premises backup is unavailable, Virtual Office lets you self-manage recovery of your protected systems in the Axcient cloud.
  • All x360Recover partners are entitled to thirty (30) days of Virtual Office use per endpoint (protected system) per calendar year - whether you are a Direct-to-Cloud customer or use a traditional BDR appliance
How-to details: Virtual Office

BONUS: Free Virtual Office Best Practices Webinar:
Wednesday, March 15th, 1 PM EST

Greetings from Axcient!

x360Recover for Linux

In 2023, we're continuing early access to Linux backup for x360Recover.

If you're interested in backing up your Linux endpoints, please sign up for early access and our team will contact you.

Events: March 2023

X360Recover Product Enablement Series

Wednesday, March 15th, 1 PM EST

Virtual Office (VO) Recovery Best Practices
  • How to start and configure a virtual office
  • How to configure network settings for a virtual office
  • How to configure site to site open VPN
  • How to establish port forwarding rules
  • How to perform full-office recovery tests

Background reading: Introduction to Virtual Office

x360Cloud Demo Series
  • Thursday, March 9, 12 PM CT

  • How are you protecting YOUR Microsoft 365 and Google Workspace data?

    What is your plan to avoid complete downtime during a Microsoft 365 data loss incident or Google Workspace cloud outage?

    Axcient x360Cloud delivers backup for Microsoft 365 and Google Workspace - no matter what. It's reliable, feature-rich, and compliant.

    Register to see the latest features of x360Cloud

Latest from the
RELEASE NOTES: February 2023

---------- Weekly list of what's new in the Axcient knowledgebase

---------- x360Recover February 2023 release notes

Have a suggestion? We're listening

Discovered a feature you would like to see?
Submit your idea via our Feature Request form.

Technical Support

All critical issues covered 24/7

General Support 800-352-0248 #2 720-204-4500 #2

x360Recover Mon - Sun 24/7
x360Sync | BRC Mon - Fri 6 AM to 6 PM MT
x360Cloud Mon - Fri 3 AM to 4 PM MT
All other products Mon - Fri 6 AM to 5:30 PM MT

Knowledgebase Open a Support ticket Schedule live training

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