Technical Best Practices Newsletter

From Technical People For Technical People

May 2024 Technical Best Practices newsletter

May 2023 ----------------------------------------------------------- ARCHIVE | View online

x360Recover - Operating system upgrade

Release 12.x includes an operating system upgrade

Our staggered deployment of x360Recover 12.x (including an Ubuntu upgrade) is now in progress.

We've been releasing the upgrade in small batches and will continue to roll it out during May. Approximately 90% of Axcient vaults have been upgraded as of May 10. The final 10% of Axcient vaults should be upgraded by May 15.

Overall, we're about 40% done with all upgrades.

Ubuntu upgrade

New! Recovery Playbook

Quickly compare recovery methods for different situations

You can now review recovery choices for specific scenarios - using one convenient worksheet.

Scroll through this linked index, to compare
  • Direct-to-Cloud (D2C) local cache
  • BDR appliances
  • bare metal recovery
  • file and folder recovery
  • types of virtualization
  • ways to use export disks

Try the Recovery Playbook
Axcient Recorvery Playbook

Linux for x360Recover

We're continuing the rollout of our new x360Recover Linux backup agent, which includes bare metal restore (BMR) for Linux on x360Recover appliance deployments, expanded OS support for Ubuntu and local cache (for faster Linux agents recovery)

Linux agent 3.2.0 for x360Recover

Linux early access is now open to all Axcient partners

Linux and x360Recover

How to generate a HAR file

Troubleshooting tip

Our Support team may ask you to generate and share a HAR file with us. This sometimes occurs when we are troubleshooting an Axcient product you've accessed through a web browser. (HAR files act as a “recording” of network traffic information for a specific web page, and can supply the information we need to visualize a web page's performance.)

We've put together a quick how-to article in case you ever need to do this:

How to generate a HAR file

Events: May 2023

Axcient Lunch and Learn - Denver, CO
  • Tuesday, May 16, 12 PM PT
Join Axcient and some of your fellow MSPs from the area at Ruth’s Chris for a free steak lunch, networking with your channel peers, and a new look at business continuity and disaster recovery (BCDR).


Axcient Lunch and Learn - Phoenix, AZ
  • Wednesday, May 17, 12 PM PT
Meet with Axcient at The Capital Grille and enjoy a discussion with other area MSPs about deployment flexibility, stack consolidation, and vendor stability. (And dig in to that free steak lunch, too.)


  • Thursday, May 18, 12 PM CT
Over the course of these two, 30-minute, interactive demos, let our business continuity experts show you what modern BCDR can do for your MSP.


Critters glimpsed around Axcient
Axcient critters - May 2023

Latest from the


---------- Weekly list of what's new in the Axcient knowledgebase

---------- x360Recover April 2023 release notes

Have a suggestion? We're listening

Discovered a feature you would like to see?
Submit your idea via our Feature Request form.

Technical Support

All critical issues covered 24/7

General Support 800-352-0248 #2 720-204-4500 #2

x360Recover Mon - Sun 24/7
x360Sync | BRC Mon - Fri 6 AM to 6 PM MT
x360Cloud Mon - Fri 3 AM to 4 PM MT
All other products Mon - Fri 6 AM to 5:30 PM MT

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