Technical Best Practices Newsletter

From Technical People For Technical People

Axcient Technical Best Practices Newsletter

November 2023 ----------------------------------------------------------- ARCHIVE | View online

New! x360Recover licensing tools

Check out the new approach

As of October 24, 2023, we've retired the legacy license portal and expanded the capabilities of x360Recover Manager.

Now you can consolidate your x360Recover tasks, including managing your x360Recover licenses, from within x360Recover Manager.

With the additional new tools in x360Recover Manager, you can

  • Assign new licenses in x360Recover Manager
  • Add and edit clients in x360Recover Manager
  • Create and change passwords in x360Recover Manager

  • More details on the legacy license portal retirement

    Powerful x360Recover report

    Client Executive Summary report shows more details

    There's a new report on your x360Recover dashboard. It's designed to provide more insight for you and your clients, including
    • Executive level statistics on the number of protected systems, estimated RTO, and backed up data totals
    • Tech-level views show you critical daily info, such as backup health history for a defined period of time, AutoVerify results and the latest BootVM screen shot
    How to generate a new Client Executive Summary report

    Linux Agent 3.4.0 for x360Recover

    No charge for Redhat and CentOS distros during November 2023

    We've just released Linux agent 3.4.0 for x360Recover - and if you install it to support a Redhat/CentOS distro, you won't be charged for it during November. (We are only charging for Ubuntu and Debian distros at the moment.) Watch for more details on the latest Linux developments.

    What else is supported in Linux Agent 3.4.0 for x360Recover?
    • XFS file systems
    • Red Hat Enterprise Linux 7 and 8 (including CentOS, Rocky, Alma, Oracle)
    • Linux Kernel 6.0, 6.1 and 6.2
    • Ubuntu-based variant ElementaryOS
    • LVM Partitions (native)
    The latest news on Linux protected x360Recover systems

    VSS troubleshooting for x360Recover

    "What does that VSS error mean?!?"

    x360Recover uses the 'volume shadow copy' (VSS) technology built in to Windows to safely perform backups of open files.

    When a x360Recover backup fails, the problem is almost always caused by the failure of the Microsoft VSS provider or one of the application-specific VSS writers.

    Take a look at our new alphabetical table of assorted VSS error codes. It has suggestions on the potential causes of the error, possible fixes and ways to prevent the error in the future.

    VSS error codes - x360Recover

    Reminder: MFA required for direct logins

    Your clients who login directly will need MFA after Nov 15, 2023

    Starting on November 15, 2023, everyone who logs into x360Recover directly will need MFA credentials.

    Watch for a reminder in-app.

    How to configure MFA in the x360Portal

    Get connected

    Scan the QR code above and join the Axcient Facebook Group. Members are able to connect with other Axcient partners, ask each other questions and share ideas.

    Plus - we have Axcient experts in the channel, to answer questions at your convenience.

    Get started

    Upcoming AXCIENT Events 2023

    • Thursday, November 9 at 12 PM CT
    30 minute demo on how to effortlessly back up and restore services, files, folders, and document libraries in Microsoft 365 and Google Workspace. All LIVE attendees will be entered to win a $100 Amazon gift card.


    • Thursday, November 16 at 12 PM CT
    MSP Rountable: How do you pick a solution that can meet your traditional on-premise needs while still accommodating clients for cloud-based backup and public cloud-based workloads? Find out how, with enough flexibility and agility, we can turn your BCDR services into a profit center.


    • Tuesday, November 21 at 12 PM CT
    This x360Recover demo will highlight Virtual Office (to self-manage disaster recovery and DR testing)and Local Cache (to accelerate recovery and failback times with an inexpensive USB or NAS device.)


    Seen around Axcient:

    Latest from the

    RELEASE NOTES: October 2023

    ---------- Weekly list of what's new in the Axcient knowledgebase

    ---------- x360Recover October 2023 release notes

    Have a suggestion? We're listening

    Discovered a feature you would like to see?
    Submit your idea via our Feature Request form.

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