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Technical Best Practices Newsletter

From Technical People For Technical People
October 2021 -------------------------------------------------------------------- ARCHIVE | View online


x360Recover Direct-to-Cloud (D2C)

New! Fine-tune your settings with agent orchestration

You can now access settings for Direct-to-Cloud endpoints from your vault:
  • Decide which volumes to include
  • Choose when to enable compression
  • Select how many parallel transmission threads to use
  • Designate local cache paths
Check out the new agent orchestration features
Recovery Center 1.2.0

Recovery Center is our companion recovery platform for Direct-to-Cloud (D2C) protected systems.

Using this stand-alone application, you can recover data directly from the cloud (with or without a local cache device.)

MSPXperience: 2021


Join us: Tuesday, October 26, 2021 from 1:00 pm to 4:00 pm EST

Discover how to protect your clients, your business…and your own mental health. Join MSPs and industry experts for a free, 3-hour virtual event focused on security. We're getting together to share best practices in building successful security services businesses.

Register here

What is "chain-free" backup, anyway?

How to explain chain-free backup to your customers

  • Traditional chain backups can break and become corrupted.
  • With chain-free backups, every recovery point is independent.
  • Bad data blocks are isolated, keeping previous backups safe and usable.
  • Our chain-free backups = unlimited retention with near-instant recovery.
Chains explained: Why you need chain-free backup


Virtual Office: Tips and tricks

Remember to turn off the lights (and your tests) when you leave

If you are conducting tests in your Virtual Office, please remember to shut down the process once you have completed the analysis.

It is easy to accidentally leave a test running, so remind your technicians to revisit the test and shut down unneeded virtual machines.

Please open a Support ticket if you have questions about efficient Virtual Office testing.


Need some peace and quiet? Go read this newsletter online


New! Axcient knowledgebase

Back in August, we launched a powerful, new technical knowledgebase.

Now you have a single source for all Axcient documentation: technical articles, release notes, FAQs, and full user guides.

When you need our Support team



Who you gonna call? -------------------------------------- [Image: Flickr]

The simplest way to contact our Support team is to log in to the x360Portal, click "Create New" and give us all the details right there.

We've provided some fast, easy tools to collect the necessary information, plus you can always track the progress of your request in the same place.

How to create, review and close a Support ticket

Suggestions?

Discovered a feature you would like to see?
Submit your idea via our Feature Request form.


Technical Support

All critical issues covered 24/7

General Support 800-352-0248 #2 720-204-4500 #2
Knowledgebase Open a Support ticket Schedule live training
x360Sync Mon - Fri 6:00 AM to 6:00 PM MT
x360Cloud Mon - Fri 3:00 AM to 4:00 PM MT
x360Recover Direct-to-Cloud (D2C) Mon - Fri 24/5 MT
x360Recover Mon - Fri 24/5 MT
x360Recover (BRC/Fusion) Mon - Fri 24/5 MT
All other products Mon - Fri 6:00 AM to 5:30 PM MT




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