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Technical Best Practices Newsletter

From Technical People For Technical People


Oct 2023 Technical Best Practices Newsletter


October 2023 ----------------------------------------------------------- ARCHIVE | View online



MSP Xperience is (almost) here

Join us this Thursday, October 12 at noon EST for our free, half-day event MSPXperience: it's live, it's virtual - and it's happening this week:
  • Get involved in live panel sessions on modernizing your stack with automation
  • Interact online with your MSP peers, industry leaders, and product experts
  • Have your questions answered and come away with actionable next steps
There is still time to register



New! x360Recover License Portal

Launching October 24th: A new way to manage x360Recover licenses

As you might have heard, we're preparing to launch our new licensing tools in a few weeks. (We'll be retiring our legacy License Portal for x360Recover (formerly Replibit).

Advance previews of the new licensing tools in x360Recover Manager via the x360Portal are now available:

Learn about working with licenses in x360Recover Manager


Coming soon: Powerful statistics for clients

x360Recover Client Executive Summary report

Later in October, we'll be adding a new Client Executive Summary report to your x360Recover dashboard. This new report will show your clients:
  • Executive level statistics including number of protected systems, estimated RTO, and backed up data totals
  • Tech-level views including backup health history for a defined period of time, AutoVerify results and the latest BootVM screenshot

How to generate a new Client Executive Summary report



x360Recover retention policy changes

Defaults have changed

When you customize your backup snapshot retention, you specify the length of time your recovery points are kept on a device before being automatically purged.

Did you know we've made changes to x360Recover default cloud retention policies for newly-added protected systems?

Learn more about default retention settings here



Linux for x360Recover

Latest pricing news

As of October 1, x360Recover Linux for Ubuntu and Debian distros will be charged at the current server price based on your contract. The charges will be reflected in your November invoice.

Watch for Linux for Redhat and CentOS distros coming out later in October. (There's no charge for Redhat and CentOS distros for a limited time. We'll be announcing when that gratis period ends.)

Learn more about x360Recover backup and recovery of Linux protected systems



Can we talk?

We want your opinion



The Axcient x360Cloud team is designing a feature to help clarify retention policy and streamline data purging.

We'd love to get your reactions. (Shouldn't take more than a few minutes to complete.)

Check out the survey at https://t.maze.co/191221201



MFA required for x360Recover direct logins

Your clients who login directly will need MFA after Nov 15, 2023

Starting on November 15, 2023, everyone who logs into x360Recover directly will need MFA credentials. We are implementing this to help our partners increase their security posture while using direct logins (which are typically used by clients.)

Watch for a reminder starting on October 16 in-app.

How to configure MFA in the x360Portal



Got appliances? Win cash!

Get creative with #ApplianceRemix

Calling all Axcient partners with appliances: It’s finally time to make that appliance look as good as it feels on the inside while winning some epic prizes.
  1. Grab your free stickers here and slap them all over your appliances
  2. Post a photo of your masterpiece on social media.
    Use the tags @Axcient and #ApplianceRemix
  3. Win money: The first 10 people to post their remixed appliances and tag @axcient will automatically win a $50 gift card. Then, we'll vote on Most creative ($300 gift card) - Best use of materials ($300 gift card) - Overall best in show ($500 gift card)
All the details are here



Upcoming AXCIENT Events 2023

  • Thursday, October 19 at 1 PM EST
See how Axcient x360Cloud backs up Microsoft 365 and Google Workspace. Finally, you can automatically discover, back up, audit, search, and restore critical Microsoft and Google cloud application data.




  • Thursday, October 26 at 1 PM EST
Does your current vendor lock you into their appliances, charge storage overages and unexpected fees, or seem distracted by their latest business takeover?

Here is a no-obligation opportunity to explore your options with Axcient's product expert Marcus Williams. Come see the difference.




Meet AXle: Our super mascot

Axcient's favorite robot, Xavier, has a dog named AXle, of course.
A super talented dog, as it turns out.

Ready for a break? Put on your dancing shoes. Turn up the speakers.

Now - go:

And speaking of talented mascots...


Latest from the


RELEASE NOTES: September 2023

---------- Weekly list of what's new in the Axcient knowledgebase

---------- x360Recover September 2023 release notes





Have a suggestion? We're listening

Discovered a feature you would like to see?
Submit your idea via our Feature Request form.




Technical Support

All critical issues covered 24/7

General Support 800-352-0248 #2 720-204-4500 #2

x360Recover Mon - Sun 24/7
x360Sync | BRC Mon - Fri 6 AM to 6 PM MT
x360Cloud Mon - Fri 3 AM to 4 PM MT
All other products Mon - Fri 6 AM to 5:30 PM MT

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